Frequently Asked Questions

Once you are setup, you have access to your control panel, you can log into this by using your current email password and email address, or, if you did not want to use this (or cant remember it), we can setup an alternative set of login credentials.  When you are in the panel, you will see a 60 day log of all items marked as spam, virus, malware or dangerous, you can also inspect the email header and choose to release it for delivery and even advise us in the very unlikely event that you conside this to be a valid message.

Yes of course, select the appropriate package from the products list and we will set it all up for you.  Remember that your new email will be available via any web browser or email client, such as outlook etc.  remember to choose the domain you would like from leased domains.

If you have a domain name that is configured to accept any email addressed to it (unwise),  you will have to select the corporate or smtpfeed package.  This type of service is used on some mailservers where external dissemination is used to redistribute the email internal to your facility, and is sometimes referred to as an smtp feed.  Check our product section for this option

No, we do not support third party free email services as no one has access to their MX records.  For you, its far easier and more 'business like' to have us setup your own domain name, this way, you do not have millions of unknown users sharing the domain.  If you would like a free and secure webmail service that uses killspam, and is also anti snooping, then use Sigma Email (our service), otherwise, setup a new domain just for yourself.

Yes, we can do this for you, but it will require the site name, username and password that you will have received when setting up your domain.

No, we only have access to delivery staus reports, the email headers and reasons why an email was rejected

Yes, as an ISP (transcom) we can provide and setup your domain, email and even hosting, plus with the killspam service we have special packs just for this service.  If you allow us to manage your email, we will also give you a control panel where you can add or delete email address's in real time.

Yes, Bounce Address tag validation (BATV) is an important service in detecting Bounce fraud, simply provide us with a BATV key of your choice, or we can generate one for you.

We can generate a public / private key set and supply you with the DNS txt record that would need to go in your DNS records

Your domain DNS records are on DNS servers somewhere in the world, you may have access to them with the company you purchased your domain from, in which case you can chenge the records yourself.  It may be the case that your ISP has control of the DNS servers, so contact them.  You can also look up what DNS servers you are using by checking any whois online, there will be a list of them at the end of the records.