FAQs

Frequently Asked Questions


Yes of course, select the appropriate package from the products list and we will set it all up for you.  Remember that your new email will be available via any web browser or email client, such as outlook etc.  remember to choose the domain you would like from leased domains.

We have several hundred domains that you can borrow, let us know which one you require from the list which can be found here, once selected, head over to the products page and select the leased domain option.

Yes, as an ISP (transcom) we can provide and setup your domain, email and even hosting, plus with the killspam service we have special packs just for this service.  If you allow us to manage your email, we will also give you a control panel where you can add or delete email address’s in real time.

We can generate a public / private key set and supply you with the DNS txt record that would need to go in your DNS records

Yes, Bounce Address tag validation (BATV) is an important service in detecting Bounce fraud, simply provide us with a BATV key of your choice, or we can generate one for you.

We run multiple authentication types which can be on the defualt smtp server or any you specify, these are :

  • none
  • imap
  • pop3
  • LDAP
  • Active Directory
  • smtp
  • local
  • radius
  • SQL
  • tequila

For address verification we can use the default server or any other you specify with the following connector options :

  • smtp
  • LDAP
  • local
  • none

We use multiple clusters running different techniques to assess the content of all emails as well as procudures to detect bad attempts and gaining access before they even reach the email servers, remembering that one failure doesnt always mean rejection. In addition, we collect spam data from thousands of sources every minute of the day to ensure we are upto date with the latest threats, some of these services are :

  • Bitdefender Antivirus
  • Microsoft SPF Verification
  • DKIM Verification Keys
  • SURBL’s
  • Sender Verification
  • Reverse DNS failures
  • Multiple RBL’s
  • DMARC Reporting
  • Inbound and Outbound Rate Limiting
  • DNSWL trusted sources
  • PRERBL’s
  • URIRBL’s
  • Two Bayesian pattern matchers
  • Statistical Filters
  • Tet Recognition
  • Image format / size detection
  • PDF analysis
  • DNS RBL’s
  • DCC Control
  • Razor Control
  • Pyzor Control
  • Analyse TNEF Attachments
  • Anti Virus and Malware
  • HTML Controls – Disarm, Block, Allow
  • Message Format Controls
  • Attachment Names
  • Attachment Types
  • Neural Network sender matching
  • Automatic Whitelists
  • Authentication challenges
  • Image scanning
  • Document scanning
  • Compressed file scanning
  • Content and Header checks
  • Anti phishing and Spear Phishing
  • Greylisting
  • DNS Blacklists
  • Country Blacklists
  • URL DNS checking
  • RHSBL checks
  • Tag, Delete or Send spam
  • Outbound Filtering
  • LDAP and Exchange Support
  • DKIM Signing
  • DMARC
  • Completel;y Server based (no client needed)

As the only requirement is for the MX records to be changed to use the service, we are compatible with all mail servers, some examples are :

  • Microsoft Exchange
  • Windows servers
  • Any Linux email server

No, we do not support third party free email services as no one has access to their MX records.  For you, its far easier and more ‘business like’ to have us setup your own domain name, this way, you do not have millions of unknown users sharing the domain.  If you would like a free and secure webmail service that uses killspam, and is also anti snooping, then use Sigma Email (our service), otherwise, setup a new domain just for yourself.